Supporting the Managing Agent

Whilst you may have thought that we at Simplicity do not appreciate the role of the Managing Agent, we would be swift to disagree.

The Managing Agent can have a pivotal role to play in the delivery of services to a Landlord. This is borne out by the very positive relationships which exist between some agents and their landlords. Whilst good practice is hard to find that doesn't mean it doesn't exist.

Over the past 3 months we have been working closely with managing agents in order to support them in the delivery of services. The model is not dissimilar to that of working with a Landlord, except that we work as a sub contractor to the Managing Agent. The Managing Agent retains the relationship with the Landlord and differentiates their services through the delivery of their own service wrap, however rather than having 6-10 contractors per building to manage the Agent relies on Simplicity at Work to provide the services .

So, how do we make money out of this and still ensure that the Landlord at the end of this buying chain, still gets value for money?

Simplicity have spent many months ensuring that the supply chain (See Single Source Provider post from last week.) is parred down and fit for purpose. This means that our cost to serve is reduced, our buy price is very competitive and our internal operations are streamlined.

We pass through as much of this cost saving as we can to the Managing Agent, meaning that the over all service charge is reduced. Also by providing a single source for the menu of services that are required we significantly reduce the internal overhead of the Agent allowing them to refocus resources on other activities.

From the Landlords point of view they retain the Managing Agent that they had but for the elements where improvements were sought Simplicity can provide a reduced cost service with the same or improved Service Levels along with superb Management Information to allow the Landlord to benchmark the service.

Given the approval from the Agent and Landlord Simplicity would still look to offer Customer Services to the occupiers of the Landlords space with revenue generated from these activities shared between the Landlord and the Managing Agent therefore providing another valuable recurring revenue stream.

We expect to be working with 2 or 3 of the best Managing Agents in the country in order to compliment their service offerings over the next year, and we welcome any questions or queries you may have, just drop us a line or comment beneath.

www.simplicityatwork.co.uk

info@simplicityatwork.co.uk

0844 225 2555