Taking Service to the next level

What is important in a supplier? From our point of view at Simplicity we have encapsulated this in the following 5 high level points (Sadly We can't think of a snappy acronym to go with it, any thoughts?):-

- Product/Service. Firstly the supplier must have a product or service that the customer has a requirement for. So far so bleedin' obvious.

- Value. The product or service must represent value to the customer. This doesn't mean it's cheap, this doesn't even mean it is well priced in the market, this means that the customer perceives a value in the product or service which they are willing to pay for.

- Relationship. The supplier must relate to the customer and be able to demonstrate this. This might be as simple as Ocado sending a text to confirm that your delivery will be with you at 20:00, or as complex as the multi dimensional politically fraught relations between OPEC and the oil companies. It is based around trust, reliability, visibility and a common interest.

- Quality. Tied in with Value but defined in it's own right as the ability to supply a level of service to the customer that demonstrates value over and above the expectation.

- Information. The supplier must allow the customer access to information relating to their product or service. We would go a step further here and say that Management Information should be provided as standard across every element of the customers interaction with the supplier. Such information forms the basis of the customers ability to assess Value and Quality and helps to build the Relationship.

At Simplicity we take these 5 points very seriously indeed and we strive to monitor ourselves and provide real time information to our customers so that they can monitor us too. We report on every element of the work we do and we provide a 24x7 UK based help desk to back up our on line presence.

Every customer has a dashboard which is sent to them weekly or monthly and which they can access anytime. The dashboard can be configured by the customer to report on any area they wish, but, as standard we report on:-

- Faults Outstanding

- Faults Resolved

- Products/Services Taken

- Products/Services Available

- Spend against budget (Service Charge Specific)

- Spend Trend (Last 6 months billing data)

- Carbon Tracking (Product Specific)

We hope that by providing this Information in a transparent and open fashion we can underline our Value, and demonstrate that the Products and Services that we provide are of the highest Quality and through this we look to build a long term Relationship with our valued customers.

Get in touch to find out how we can help you in your business.

www.simplicityatwork.co.uk

0844 225 2555

info@simplicityatwork.co.uk